We are delighted that you have shown interest in gotcha.am (hereinafter referred to as “Gotcha”, “We” or the “Site”).
Gotcha is committed to protecting and preserving the privacy of our customers and Site visitors when they use our Site, order our products or communicate electronically with us.
The use of the Site is possible without any indication of personal data; however, if a data subject wants to use our services via the Site, processing of personal data could become necessary.
II. THE INFORMATION WE COLLECT
In the course of providing our services, we collect or receive your personal information in a few different ways.
directly from you, for example, during registration or when placing an order;
indirectly from you based on your activity and interaction with our services, or from the device or browser you use to access the Site.
Gotcha only collects personal information necessary for a specific purpose. We may collect two types of data: personally identifiable information and non-personally identifiable information.
Personally identifiable information is information that identifies you or can be used to identify or contact you, for instance:
At registration: We ask our customers to provide their full name, email address and mobile number while signing up for an account;
At checkout: We ask our customers to provide their full name, email address, mobile number, delivery address, credit card number, expiry date and CVV while processing their orders.
To ensure that we can communicate effectively, it is very important that you provide us with accurate personal information.
Non-personally identifiable information is information that cannot be used to identify or contact you, including delivery address, browser types, unique device identifiers, device types, the date and time of your visit and statistical data involving the use of the Site
Similar to most other online services, we automatically collect technical information when you use our Site. We use this information to improve our services – for example, this data can tell us how often you purchase a certain product , and we can use that knowledge to make our services more interesting and personalised to you.
We employ some third-party services to help us understand the usage of the services and these third parties may also deploy cookies, pixels, or other identifiers on the services. For example, we use Google Analytics to understand, in a non-personally identifying way, how users interact with various portions of the services. You can learn more about information that Google may collect here.
III. HOW WE USE YOUR PERSONAL INFORMATION
We rely on a number of legal bases to use your information. We may collect and process your personal data for one or more of the following purposes:
To process your purchases, transactions, payments and prevent transactional fraud;
To assist you with your use of our services. For example, if you ask a question about any of the products, we will use personal data to respond to your inquiry or if you provide your personal data to purchase a product, we will use the personal information you provide to process your order and facilitate delivery;
To provide, support, personalise, and develop our services;
To create, maintain, customise, and secure your account with us;
To comply with a legal or regulatory obligation, a court order, or to exercise or defend any impending or asserted legal claims.
IV. DISCLOSURE OF PERSONAL INFORMATION Gotcha does not share your personal information with any third party that intends to use it for direct marketing purposes, unless you have provided specific consent in relation to this.
We sometimes share information with third parties to process information on our behalf or to otherwise provide certain services such as delivery services, advertising services, or information to better tailor our services to you. For the purposes of this processing or provision of services, we may share your information with such third parties under appropriate confidentiality provisions. V. YOUR RIGHTS
Certain privacy laws, including the law on Protection of Personal Data of the Republic of Armenia, European General Data Protection Regulation (GDPR) and so on, provide online customers and users with rights related to their personal information. Consistent with those laws, Gotcha gives you the choice of accessing, editing, or removing certain information, as well as choices about how we contact you.
Under certain circumstances and in compliance with applicable laws, you have the right to:
Right to request an access: You can access your personally identifiable information associated with your account by visiting your account settings. You can also request a copy of your personal information in an easily accessible format and information explaining how that information is used;
Right to request an erasure: In certain circumstances, you have the right to request the deletion of your personal information. You should be aware that it may not be technologically possible to instantly remove each and every record of the information you have provided to us. After receiving your request, we will use reasonable efforts to update, correct, change, or delete, as appropriate, all personally identifiable information stored in databases we use as soon as and to the extent reasonably practicable.
Right to withdraw consent: Where we rely on consent, you can choose to withdraw your consent to our processing of your information using specific features provided to enable you to withdraw consent, such as making changes on your account privacy settings or by directly contacting us.
If you would like to manage, change, limit, or delete your personal information, you can do so via your Gotcha account settings. Alternatively, you can exercise any of the rights with regards to your personal data by submitting a message to [email protected]
Gotcha will not discriminate against you for exercising any of your privacy rights, including otherwise denying you goods or services, providing you with a different level or quality of services, or charging you different prices or rates for services.
Please note that we may verify your identity before we are able to process any of your requests with regards to your personal data, and in our discretion, deny your request if we are unable to verify your identity. VI. SECURITY AND RETENTION
We employ and maintain reasonable administrative and technical measures designed to safeguard and protect personal data under our control from unauthorised access, use, and disclosure. Moreover, we only keep personal information as long as needed:
a. to carry out services that you requested or to which you have given your consent;
b. to use tracking advertising and analysis services within the scope of our legitimate interest.
When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right to erasure, please see the “Your Rights and Choices”section above. With regards to your online transaction and credit card details, they are stored at our payment provider. They ensure security of your transactions and prevent fraud.
Should you be concerned about a possible interference with your privacy or misuse of your personal data by us, or if you have any questions or comments regarding our Privacy Policiy, please send us a detailed message to [email protected], and we will try to resolve your concerns.